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COVID-19 Response

The health and wellbeing of our participants and staff is our top priority. We have updated our procedures and upskilled our carers to help protect our participants and carers.

Please note our supported independent living, short term accommodation and in-home services are still operating and available. Below are some of the measures we have taken in response to COVID-19.

Training staff for COVID-19 response

All our staff have completed the appropriate COVID-19 training for NDIS workers. By staying informed about the pandemic, we can provide the best care possible.

Monitoring health

Temperatures of carers and participants are being taken daily. We are keeping a close lookout for symptoms displayed by participants and staff. Our carers have been trained to identify common COVID-19 symptoms such as dry coughs, sore throats and fatigue. If we have any concerns, we will immediately contact the National Coronavirus hotline, and inform the rest of the team.

Extra measures for carers

Carers who have had any kind of cold or flu will need to obtain a medical certificate before returning to work. This is for the protection of our participants during this time. Additional supplies have been made available such as hand sanitisers, disposable gloves and antibacterial soap. Hand sanitiser is being used by carers when entering the participant’s home and disposable gloves when grocery shopping. Carers are urged to wash their hands regularly and to encourage participants to do the same. Frequently touched surfaces are being cleaned frequently following government recommendations.

Limited community visits

We have had to reduce community outings and socials for the time being. In the meantime, we have increased the number and variety of home activity and recreation resources. We are also conscious that it is important to maintain as much of the usual daily routine as possible.


We are limiting the number of visitors allowed at one time. Visitors are required to use hand sanitiser, temperature checking and go through screening questions when entering a supported independent living home or short-term accommodation facility.

While we are doing our best to protect our staff and participants, our team is also aligned on our contingency plan in case we need to respond quickly to a confirmed case of COVID-19. We appreciate the cooperation of our staff and participants while we all do our part to reduce the spread of COVID-19 in our community.