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Frequently asked questions

Frequently asked questions


Good Vibes was created by industry experts with decades of industry experience. Using our diverse industry knowledge, we were established in January 2017. We have used our experience to create a loving community and empowering environments that respect and celebrate individuality.

We provide quality service in a spirit of compassion to people living with disabilities. The wellbeing and happiness of our participants come first.

Good Vibes provides long term and short term supported accommodation to people with a broad range of different abilities.

Our tailored supported independent living homes offer long term 24/7 support to participants and include assistance with personal care, domestic duties, daily routines and outings.

We also offer respite services for short stays and transitions.

You are welcome to come in to meet us at 11 Gregor Crescent, Coomera QLD 4209, call us on 1300 226 888, or send us an email on

We would love to hear from you to discuss your unique situation and needs.

We provide disability support services in Queensland and New South Wales. We support independent living arrangements in the Gold Coast in Queensland and the Singleton, Hunter Valley region in New South Wales.

Find out if Good Vibes offers support in your area, contact our friendly team on 1300 226 888

NDIS funding

You need to meet the age and residence requirements, as well as one of three requirements related to disability and early intervention

To be eligible for the NDIS, you must:

  • Be between 7 and 65 years old
  • Live in Australia and are an Australian citizen or have a Permanent or Special Category Visa

In addition to the above, the NDIS will assess whether you meet one of the below requirements:

  • You usually need support from someone because of a permanent and significant disability
  • You use special equipment because of a permanent and significant disability
  • You need support now to reduce your future needs

All services we provide are NDIS registered support. We specialise in providing short and long term accommodation options.

Our participants benefit from a loving community and empowering environments that respect and celebrate individuality. We provide quality service in a spirit of compassion to people living with disabilities. The wellbeing and happiness of our participants come first. We can provide support with:

  • Planning and achieving your goals
  • Gaining more independence
  • Making new friends
  • Maintaining healthy relationships with family and friends
  • Being involved with the community
  • Accessing expert support
  • Moving into your own place
  • Making a healthy transition from living with your family to living in your own home
  • Managing your routine
  • Developing skills to help you with daily tasks
  • Accessing appropriate therapy

If you would like to talk to us about how we can assist you, please get in touch with our friendly team on 1300 226 888.

If you feel you meet the eligibility criteria, you can do one of the below to start the application process:

  • Call the NDIS on 1800 800 110 and ask to make an Access Request
  • Download and complete the Access Request Form from the NDIS website and email it to
  • Call your local LAC or NDIA office and ask to make an Access Request

Once the NDIA has received your valid access request, they will generally respond to you within 21 days. If the NDIA needs more documents, assessments or evidence, it might take longer for your request to be assessed.

You are entitled to receive any supports that are reasonable and necessary for your personal needs, so there is no limit in terms of the amount of NDIS support you can receive.

NDIS registered providers have been assessed by the NDIS and have been found to meet their quality and safeguard standards. Good Vibes is an NDIS registered provider.

If you have NDIA-managed NDIS funding, you can only use NDIS registered providers to deliver your services. If you have a self-managed plan or a plan manager, you can use both NDIS registered providers and non-registered providers. If you want to use a provider for a service but they are not NDIS registered, ensure you gather enough information about them for you to be comfortable with their qualifications, experience and safety policy.

The NDIA (The National Disability Insurance Agency) is the agency that is responsible for implementing the NDIS (National Disability Insurance Scheme). The NDIA exists to ensure that people with disabilities receive the support they need through the NDIS.

The NDIS provides funding for costs associated with providing disability support. The NDIS system supports people with disabilities, their carers and their families by providing funding according to the participant’s tailored NDIS plan.

Receiving NDIS funding does not affect your other income supports and payments such as Carer Payment, Carer Supplement, Carer Allowance and the Child Disability Assistance Payment.

Your NDIS funding will cover reasonable and necessary supports and services that are related to your disability.

Examples of what the NDIS does NOT cover are below:

  • Rent / Board and lodging
  • Costs that the government is already paying for through another support system, for example, Medicare
  • Usual living expenses that are unrelated to your disability, for example, food, movie tickets and electricity
  • Study or school costs
  • Income replacement

Remember that other mainstream support systems can be used for some of the items that are not covered through the NDIS. Examples of other services you can still check your eligibility for with Services Australia are below:

  • Medicare
  • Disability support pension
  • Carer payments
  • Rent assistance
  • Telephone allowance
  • Utilities allowance
  • Mobility allowance
  • Education supplements
  • Pharmaceutical allowance

Supported independent living (SIL)

Supported independent living (SIL) comprises help or supervision with daily tasks to develop skills that allow an individual to live as independently as possible. This refers to supports and services that are given to participants in their home. Supported independent living can be on an individual or share basis.

Supported independent living can include:

  • Help with cooking
  • Assistance with domestic duties such as cleaning and laundry
  • Assistance with managing money and household budgeting
  • Help to get transport to visit friends and family
  • Help with personal care such as showering and dressing
  • Assistance with shopping for food and other groceries
  • Assistance with maintaining a routine
  • Encouragement to partake in social activities
  • Encouragement to learn new skills

To live in a Good Vibes SIL home, you need an NDIS package that approves SIL funding, which we can help you apply for if you don’t already have it.

SIL funding does not cover the cost of rent or utilities. This portion will be paid for by you. You may, however, qualify for other funding such as rent assistance through Services Australia, which can be used toward the board and lodging. This is however separate from the SIL funding. If you would like to discuss what your SIL funding covers in more detail, please contact the Good Vibes team on 1300 226 888.

It generally takes 3 months once you have submitted an expression of interest for us to get your new home ready for your arrival.

We offer both individual and shared supported living homes. Our supported independent living homes are beautifully decorated and furnished to make our participants feel right at home. These homes are empowering environments where individuality is respected and celebrated. A friendly and skilled carer is on hand 24/7 to help with personal care, domestic duties, daily routines, and outings. Our participants benefit from a strong and loving community while maintaining their independence in their tailored supported independent living home.

Absolutely. We believe in empowering you within your home and encourage you to help make decisions in the household.

NDIS journey

Your NDIS plan will outline the disability supports and services you require to achieve your goals and meet your needs, and the corresponding funding required to pay for these supports and services. Every NDIS participant has a unique NDIS plan that is tailored to their needs. Your first NDIS plan is important as it marks the start of a lifelong relationship with the NDIS, which will develop and change over time according to your needs.

The purpose of the planning meeting is to review your current supports and to decide whether you qualify for any additional supports. Prior to the planning meeting, it is important to think about your goals so that additional supports to help you achieve those goals can be discussed during the meeting.

  • Identify your current supports and services and who provides them
  • Bring any relevant reports or assessments that show the types of supports you may need
  • Identify your short term and long term goals
  • Think about what additional supports and services you may need to achieve these goals

For example, one of your goals may be that you would like to communicate more effectively. Getting support from a speech therapist might help you achieve this goal. With these goals and additional supports in mind, you can discuss the options available to you in the NDIS planning meeting.

For a support or service to be considered reasonable and necessary, it should meet all the below:

  • Be related to your disability
  • Not include living costs that are unrelated to your disability (for example grocery costs)
  • Represent value for money
  • Be likely to be effective and work for you as a participant
  • Take into account support given to you by others, including support giving to your by government services, family, carers, networks and the community

In addition to the above, these supports should help you with at least one the below:

  • Pursue your goals, objectives and aspirations
  • Increase your independence
  • Increase your community and workplace participation
  • Develop your capacity to actively take part in the community


Every year, the NDIA releases a new NDIS price guide for common disability supports and services. The NDIA sets price limits for some supports to ensure they provide value for money for participants. Participants and their support network should understand the price structures for common and new disability services so that they can be confident they are receiving value for money from their NDIS plan budget.

The NDIS price guide can be used as a benchmark for the costs of disability supports and services. The NDIS sets maximum limits in terms of the amount a provider can charge for a particular service. This is to protect participants and to ensure that they receive value for money in the services they pay for. If agreed between the participant and the provider, the participant can pay less than the price limit prescribed by the NDIS.

You can negotiate lower prices than listed on the price guide. The NDIS sets maximum limits in terms of the amount a provider can charge for a particular service. The prices indicated on the NDIS price guide can be used to benchmark the prices of services you are interested in.

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