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Good Vibes

Choosing the right NDIS service provider

When it comes to NDIS service providers one thing you’re not short on is options. So how do you choose the right NDIS service provider for you, your child or your loved one?

To answer this question, let’s look at what makes a good NDIS service provider.


It probably goes without saying that your chosen service provider needs to hold the necessary qualifications to perform their services. Make sure also that their approaches are evidence-based, meaning they use interventions and strategies that are founded on substantial clinical evidence and research.

Person centred

When choosing an NDIS service provider, you want to make sure that they work in partnership with you and/or your family. They should be focused on providing interventions that take your priorities and home situation into account and operate in a way that helps you to develop your own support networks and build on your strengths. There is no one right way to work with everyone. Your service provider should be dynamic enough to adapt to suit your unique needs and goals.


At Good Vibes, we believe that everybody has something special to offer. Everybody has the right to a voice and place within the community, with the same opportunities, choices and experiences as everyone else. You need to choose a service provider who has inclusivity as one of their core values. Who goes to great lengths to ensure every single client feels a sense of real belonging and unreservedly accepted—exactly how they are. They should be committed to supporting their clients in a way that allows them to reach their maximum potential and squeeze every last opportunity out of life.

Cultural awareness

Each of us grow up in our own unique family culture. Beyond that we have the community culture of our surrounding environment and many have religious beliefs. Some may come from different countries and speak a different language. A good NDIS provider will welcome everyone, no matter what. And beyond welcoming, they will adapt their service to cater for the unique needs that any cultural upbringing may cultivate. It’s important that you, as a client, always feel respected and accepted.

Dedicated to improving everyday living

Your NDIS service provider should be focused on helping you to live out your everyday life with as much independence as possible. Whether it’s at home, school, work or in the wider community, being able to integrate and contribute allows you to feel a sense of belonging and opens up a world of opportunities. And this is what your service provider should support you to achieve.

Works as a team

Whether it’s working as a team directly with your family or carers, or working with a team alongside other service providers who support you, a good service provider will always share skills, knowledge and information.

Committed to achieving solid outcomes

Whatever your goals, your service provider should be entirely committed to helping you reach them. They should help you to identify what you will need to achieve the outcomes you seek and support you every step of the way.

So now that we know what makes a good NDIS service provider, here are some practical tips to help you choose the right provider for your unique needs.

Ask specific and practical questions

Some examples include:

  • Where will the service be provided?
  • How do they propose to work with you/your loved one to support their development?
  • What kind of experience and/or qualifications do they hold?
  • When will the support commence?
  • What are your options if you’re not satisfied with their service?

Consider how accessible they are and whether their availability will suit your needs

Some things to think about include:

  • If you need to go somewhere, is it accessible via public transport or is there adequate parking?
  • How long do sessions run for and will that work for your schedule?
  • How regularly will you need to engage the services and when do they operate?

Good Vibe’s have transport options available. NDIS plan can be utilized.

Meet them face to face if you have the opportunity

Face to face meetings allow you to get a feel for a provider and whether you might feel they might be a good fit. You can generally get more information and you’ll be able to tell whether they are truly listening and making an effort to understand your unique goals.

If you need any further support, feel free to get in touch with our friendly team here.